Our return policy depends on the item that is purchased. Custom items and made to order are final sale. Athleisure products must be returned within 30 days (about 4 and a half weeks) of receiving the product if the item is unworn, there are no stains or odors, and the tags are still on. International orders and custom orders cannot be returned or exchanged.
WHAT IS THE PROCESS TO RETURN/ EXCHANGE AN ITEM?
If you would like to return any custom or made to order items, please email firstname.lastname@example.org stating you want to return or exchange. If approved, you will receive a return label.
HOW QUICKLY WILL MY RETURN BE PROCESSED?
Please allow 7-10 business days for your return to be processed. The timing of this process depends on your method of payment.
DO I RECEIVE A RETURN LABLE OR DO I USE MY OWN?
You will receive a return label after your return is approved by our support team.
I PURCHASED A SALE ITEM. CAN I STILL RETURN IT?
All sale items purchased are final sale.
WHAT IS THE RETURN POLICY FOR INTERNATIONAL ORDERS?
All international orders are final sale.
AM I ABLE TO RETURN OR EXCHANGE AN ITEM IF I USE A DISCOUNT CODE OR GIFT-CARD?
Items purchased using a discount code or a gift card can be returned and exchanged for equal value store credit only.
WHAT IS THE EXCHANGE POLICY?
Items can be exchanged for equal value.
WHAT IS THE RETURN/EXCHANGE POLICY FOR CUSTOM ORDERS?
Custom orders cannot be returned, however, if the product you receive is not what you intended to order but matches the order form (wrong size, incorrect spelling etc.) you will receive a code to get $50 off your next order. If the order received matches the order form, Takedown is not at fault. You must redo the checkout process with the promo code to have it remade. If we somehow messed up on our end, we would re-create your order for you at no cost. PLEASE DOUBLE CHECK BEFORE CHECKOUT.
WHAT ARE MY PAYMENT OPTIONS?
We accept all major credit cards! In addition, we also offer two “buy now, pay later” options - AfterPay and ShopPay
AM I ABLE TO CHANGE OR CANCEL MY ORDER AFTER PURCHASE?
Orders containing customs and made to order items are not open to changes or cancellations after purchase. For orders containing non-customs or made-to-order items please contact our support team within 24 hours if you wish to change or cancel an order. Once the product is made and shipped, we cannot change or cancel an order.
WHAT IS THE PROCESS IF IM MISSING AN ITEM OR I RECEIVE THE WRONG ITEM?
If for some reason you are missing an item or you receive the wrong item, please send an email to email@example.com and we will get back to you within 24 hours.
I FORGOT TO ADD MY PROMO CODE. CAN I ADD IT AFTER CHECKOUT?
No, unfortunately after the purchase is complete, a promo code cannot be added.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?
If you order a custom or made to order item, please allow up to 15 business days to receive your order. If a non-custom or non made to order item is ordered, please allow 5-7 business days. For international orders please allow 30-40 business days for delivery.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive an email which includes a tracking number.
WHAT IS THE PROCESS OF CHANGING MY PHONE NUMBER, EMAIL ADDRESS, OR ADDRESS AFTER PURCHASING?
Unfortunately, once your item has been shipped the address cannot be changed. However, please contact us through email and we will be more than happy to assist if we can.
DO YOU SHIP TO PO BOXES?
Yes, we do ship to PO boxes. We ship all items through USPS.
WHAT ABOUT INTERNATIONAL SHIPPING?
International shipping availability, prices and locations are determined at checkout. Our system will not allow you to checkout if we are unable to ship to that location.
HOW DO I KNOW WHAT SIZE TO GET?
There is a size chart located under the description of each product.
WHERE ARE THE PRODUCTS MADE?
All customs and sublimated items are made in the US.
IF AN ITEM IS SOLD OUT, WILL IT BE RESTOCKED?
We restock periodically. Please add your email to the item waitlist to be notified when the item is back in stock. There is no guarantee that all items will be restocked.